Privacy policy

JomboMall Privacy Policy

Effective Date:1/1/2025

At JomboMall, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

When you use JomboMall, we may collect the following types of information:

🔹 Personal Information

  • Name, email address, phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party payment providers)

🔹 Non-Personal Information

  • Device information (IP address, browser type, operating system)
  • Website usage data (pages visited, time spent, referring websites)
  • Cookies and tracking technologies (see Section 6)

🔹 Transaction Information

  • Orders placed, payment status, and refund requests
  • Referral details (if you used a referral link)

2. How We Use Your Information

We use your information for the following purposes:

✅ To process orders and payments
✅ To improve our services based on user behavior and feedback
✅ To communicate with you about your orders, promotions, and customer support requests
✅ To prevent fraud and enhance security
✅ To comply with legal obligations

We do NOT sell or rent your personal information to third parties.

3. How We Protect Your Information

We implement strict security measures to safeguard your data:
🔐 Data encryption for payment transactions
🛡️ Secure servers to store customer information
👮 Limited access to authorized personnel only

Despite these measures, no online system is 100% secure. We encourage users to create strong passwords and avoid sharing personal details publicly.

4. Sharing of Information

We may share your information with:

  • Service providers (payment processors, delivery partners) to fulfill your orders
  • Legal authorities if required by law or to prevent fraudulent activities
  • Marketing partners (only with your consent) for promotions and offers

5. Your Rights & Choices

🔹 Access & Update – You can update your personal details in your JomboMall account
🔹 Opt-Out – You can unsubscribe from marketing emails at any time
🔹 Data Deletion – You can request the deletion of your personal information

To exercise your rights, email us at [support@jombomall.com].

6. Cookies & Tracking Technologies

JomboMall uses cookies to improve your browsing experience. Cookies help us:
🍪 Remember your preferences (e.g., saved cart items)
📊 Analyze website traffic for better performance

You can disable cookies in your browser settings, but some features may not work properly.

7. Third-Party Links

JomboMall may contain links to third-party websites (e.g., payment gateways, suppliers). We are not responsible for their privacy practices. Please review their privacy policies before sharing your data.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Effective Date."